The fastest way to reach us is the phone: (484) 229-1719. If you would rather write it down, fill in the form below and we will call you back on the number you leave. Either way the same people pick it up.
Tell us the service address in full - street, town, state and ZIP - because the route matters as much as the job. For a vehicle, the year, make and model tells us which blanks and which programmer to load before we set off. For a building, the type of door and what happens when you try the lock is usually enough.
What to have ready when you call
None of this is required to get hold of us - call first and we will work it out together. But having it to hand turns a long conversation into a short one, and it decides what comes out of the van before we set off rather than after we arrive.
For a vehicle: the year, make and model, and whether any working key exists anywhere at all - including a spare sitting at home. Say whether it is a plain key, a key with buttons on it, or a fob you keep in your pocket for a push-button start. And tell us where the car is standing, because a parking structure with a height barrier or a lot that closes changes the plan.
For a home: what kind of lock is on the door and what happens when you try it - does the key turn and nothing move, does it not turn at all, does the door need lifting before it will lock. Whether it is one door or several. If you have just moved in, say so; the answer is usually a rekey rather than anything more.
For a business: how many doors, what is fitted now, and whether any of them sit on a fire escape route - that last one changes what is legally permissible, so it comes up early. If you are on managed or leased premises, it helps to know who is authorized to approve work on the door.
What we will ask you for
Proof that you are entitled to be through the door. For a vehicle that is the registration, title or insurance in your name alongside photo ID. For a home it is usually ID showing the address, and where that is locked inside - which is often the whole problem - mail, a neighbor who knows you or a landlord confirming by phone all work.
We ask everybody, every time, and it is worth saying why: the same skill that opens your door opens anyone else's. A locksmith who does not ask is not being relaxed, they are being useful to the wrong people.
What we will not do
We will not quote a figure over the phone and then change it once the work has started, and we will not tell you a lock has to be drilled before anyone has looked at it. If a lock genuinely will not open without being replaced, you will hear that before it happens rather than after.
